IN THIS ISSUE
Whatever we call them—explainers, guides, interpreters, facilitators, hosts—floor staff are the front line of our institutions, key mediators between the science center’s intention and the visitor’s experience. A sometimes under-valued resource, they may be full-time or part-time, paid or volunteer, trained in science or in communication. In this issue, we take a closer look at science center floor staff: who they are, what they do, how they are trained, what impact they have on visitors, and how they might affect future audiences.
• Face to Face: Examining Educational Staff’s Impact on Visitors, by Margie Marino and Judy Koke
• More Than a Coat, by Patricia Clizia
• Playful Attention: The Role of the Explainer, by Darlene Librero
• Crowd Pullers: Notes on Hiring and Managing the Ideal Explainer, by Anthony Richards
• Without a Script: The Art of Listening for Cues, by Margaret Zajonc Ostrenko
• Now Tell Me About It: Science as a Social Activity, by Sally Duensing
• Timely Transition: Floor Staff as Agents of Institutional Growth, by Luigia DeDivitiis
Download part 1 of this issue.
Download part 2 of this issue.